Insurance, cover & protection
The following page should give you all the information you need about insurance and breakdown cover when hiring a vehicle with us. If you can’t find what you are looking for please use the search bar below as your question may be answered on another page of our website.
Frequently Asked Questions
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Yes
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The insurance is a comprehensive policy, covering damage to the vehicle, third party damage and fire and theft.
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Unfortunately we do not allow retail customers to utilise their own insurance. However if you are a business customer please discuss this with the Audi on demand concierge at the time of booking.
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Glass is covered through our insurance, however it is subject to the excess applicable.
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Tyres are not covered through our insurance.
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With Audi on demand we offer a low excess as standard.
1-24 years old – £650
25 years plus – £500 (excluding S models)
S3 (All ages) - £1000
We do offer an enhanced collision damage waiver priced at £10 per rental day inclusive, to further reduce excess to the following:
25 and over - £250 (excluding S models)
S3 - £750
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Please contact your nearest Audi on demand location for advice on insurance.
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If new damage is noted when the vehicle is returned, you will be charged the corresponding excess amount. Should the final repair cost be lower than the excess charged, the difference will be reimbursed. In the event that our insurer is able to reclaim the costs from a third party, because the damage was the result of an incident that is proven to be not your fault, you will be reimbursed the excess charges in full.
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We offer some extras to help tailor your Audi on demand experience to you. For example, foreign travel and extended damage waiver and these can be found under ‘Optional Extras’ when making a reservation. Our standard price quoted includes comprehensive insurance with an insurance excess. Click here to review our insurance excess details.
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Please refer to our insurance details which can be found here.